Customer experience has never been as important as it is today in retail energy and electrification. Soaring energy prices, inflation, and the surge in demand for EVs and charging stations have created unprecedented challenges for these industries.

Using AI-powered intelligence, support agents in retail energy or utility call centers can utilize real-time insights to resolve complex customer issues with electric vehicles, assign field technicians to troubleshoot infrastructure and logistic issues, and provide clear explanations of energy sources, tariff plans, billing changes, and optimal spending expectations.

Find out how Minerva CQ, a member of NVIDIA Inception, is leveraging NVIDIA Riva Enterprise to augment customer service agents with real-time AI assist for each customer conversation. Join us after the presentation for a live Q&A session.

• Support customer service reps with AI to drive better customer experiences, reduce burnout, and manage workloads efficiently

• Create a successful crawl, walk, run strategy for real-time AI to improve first contact resolution and decrease average handling times

• Draw on the experience of a leading electric mobility company using AI to improve FCR, AHT, and onboarding

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