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Date: Tuesday, July 19, 2022
Time: 11:00am - 12:00pm PT
Duration: 1 hour

Customer experience has never been as important as it is today in retail energy and electrification. Soaring energy prices, inflation, and the surge in demand for EVs and charging stations have created unprecedented challenges for these industries.

Using AI-powered intelligence, support agents in retail energy or utility call centers can utilize real-time insights to resolve complex customer issues with electric vehicles, assign field technicians to troubleshoot infrastructure and logistic issues, and provide clear explanations of energy sources, tariff plans, billing changes, and optimal spending expectations.

Find out how Minerva CQ, a member of NVIDIA Inception, is leveraging NVIDIA Riva Enterprise to augment customer service agents with real-time AI assist for each customer conversation. Join us after the presentation for a live Q&A session.

In this webinar, you will learn how to:
  • Support customer service reps with AI to drive better customer experiences, reduce burnout, and manage workloads efficiently
  • Create a successful crawl, walk, run strategy for real-time AI to improve first contact resolution and decrease average handling times
  • Draw on the experience of a leading electric mobility company using AI to improve FCR, AHT, and onboarding



You will receive an email with instructions on how to join the webinar shortly.


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DGX Station Datasheet

Get a quick low-down and technical specs for the DGX Station.
DGX Station Whitepaper

Dive deeper into the DGX Station and learn more about the architecture, NVLink, frameworks, tools and more.
DGX Station Whitepaper

Dive deeper into the DGX Station and learn more about the architecture, NVLink, frameworks, tools and more.


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Daniel Hong

Chief Marketing Officer, Minerva CQ

Daniel Hong is the chief marketing officer for Minerva CQ, an AI platform that enables today’s workforce to effortlessly blend with AI during voice and digital conversations to improve agent and customer experiences. Prior to joining Minerva CQ, Daniel was the VP and research director for the CRM, contact center, collaboration practice, and healthcare practice at Forrester Research.

Reynaldo Gomez

Energy Partner Ecosystem Manager, NVIDIA

Reynaldo Gomez earned his B.S. in nuclear physics from the University of Texas in 2013 and is now working toward an M.S. in management science and engineering from Stanford. He spent three years at Schlumberger WesternGeco as a geophysicist before moving to IBM and eventually landing on the Energy team at NVIDIA. Reynaldo manages the partner ecosystem for the energy vertical with a focus on machine learning, deep learning, and high performance computing.

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Webinar: Description here

Date & Time: Wednesday, April 22, 2018